Product Manager

Job Description

REQUIREMENTS

• 3-5 years in operations management, program management, technical program management, or business operations—driving process improvements and working with product/technology teams. Examples: Technical Program Managers who owned roadmaps and wrote user stories, or Operations Managers who partnered with engineering to build internal tools.
• Strong analytical skills and comfort with data-driven decisions in ambiguous environments. 
• Excellent communication across technical and business audiences.
• Cross-functional experience with engineering, operations, and business teams, ideally across distributed time zones. 
• Proficiency with Jira, Confluence, and modern collaboration tools.
• Initiative and ownership—proactively identify problems, propose solutions, and drive completion. 
• Willingness to push back constructively while maintaining strong relationships. 
• High standards and clear perspective on what “good” looks like.
• Preferred 
• Product management experience in operations platforms, workforce management systems, or related domains. 
• Background in data annotation, ML operations, gig economy platforms, or services businesses with distributed workforces. 
• Experience with payments/invoicing, quality management, or project/task management systems. 
• Track record of process improvements driving measurable efficiency gains. 
• Strong async communication practices with globally distributed teams.  

RESPONSIBILITIES

• Own product strategy for post-onboarding worker operations: project lifecycle management, task assignment, payment automation, quality dashboards, roster management, and self-service capabilities. 
• Align roadmap with Delivery Services North Stars: deliver faster without compromising quality, scale sustainably, and serve clients and raters exceptionally well.
• Lead discovery sessions and user research with Project Managers, Quality Managers, L&D/Assessments specialists, Finance teams, and workers/raters; collaborate with Design to create intuitive experiences that engage workers and respect their time. 
• Partner with Development (Tech Leads, Engineering Managers, developers) and QA on solution design, involving technical teams early. 
• Create clear epics, user stories, and documentation for engineering with defined success metrics; maintain visibility into priorities and progress in Jira and Confluence. 
• Navigate distributed teams effectively—Development and QA are in India and Spain; Delivery Services are in Mexico and the US. Strong async communication and creative time zone management are essential .
• Own end-to-end product development from discovery through UAT, release, and iteration; gather feedback and make informed ship decisions. 
• Monitor usage and adoption, gathering feedback to drive continuous improvements. 

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