Member Service Representative

Job Description

REQUIREMENTS

• Knowledge of company and products in order to up-sell and speak highly of our products and company
• 1 year of customer service experience.
• Recent tele-commuting experience a plus

Education and Certifications:

• Must have a High School Diploma or GED
• College degree or professional certification (Medical Assistant, Certified Professional Coder, Pharmacy Technician) a plus
• Bi-lingual (Spanish) a plus
• License to sell (a plus, may be required for advanced positions)

RESPONSIBILITIES

• Member-Focus:
• Manage telephone, electronic, and face-to-face interactions professionally, efficiently and with excellent communication skills
• Effectively present and discuss the products and services to external and internal customers with integrity and understanding and accuracy with every interaction
• Focus on customer retention through first call resolution of concerns and enhancement of the member experience
• Establish and maintain positive relationships with customers on behalf of the company by taking personal and complete responsibility for each customer interaction
• Ensure all customers’ needs are completely met, timely, without elevation if possible
• If business needs permit, support the efforts of CBC sales representatives by conducting onsite and/or community-based educational meetings
• Performance standards, business metrics and process improvements:
• Large emphasis on quality, productivity, adherence to schedules, handle time, and not negatively affective and jeopardizing CBC customer relations, internally and externally
• Adaptability to use of soft skills and call strategies.
• Complete ongoing training to stay abreast of products, services and policy changes
• Improve quality of work on a daily basis by learning and employing new skills or adapting previous processes to mirror the fit-for-excellence company culture
• Recognize, document, and alert supervisors of trends in customer calls
• Conduct self in a manner consistent with the values of the organization

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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