Care Center Representative

Job Description

REQUIREMENTS

• Proficient typing skills (35 WPM).

• Familiarity with customer service software and CRM systems (preferred).

• Ability to toggle between multiple screens and systems efficiently.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Education: High School Diploma or GED required.
• Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings

RESPONSIBILITIES

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.

• Provide compassionate customer support using scripted and non-scripted responses.

• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.

• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.

• Communicate with empathy, respect, and patience to ensure a positive experience for our members.

• Verify and update customer information in the system to ensure records are accurate.

• Troubleshoot alarm systems and report issues to ensure timely maintenance.

• Proactively inquire about and recommend preventative healthcare services to members.

• Manage access to highly sensitive materials and maintain strict confidentiality.

• Talk and type simultaneously while navigating multiple screens and systems efficiently.

• Successfully complete new hire training and pass all required compliance testing.

• Perform other duties as assigned.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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