Welcome Call Representative

Job Description

REQUIREMENTS

• Strong verbal communication skills with a warm, engaging phone presence
• Exceptional attention to detail and accuracy
• Ability to explain information clearly and confidently
• Customer-first mindset with a genuine desire to help
• Comfortable navigating systems and guiding customers through online tools
• Customer service or call center experience preferred

RESPONSIBILITIES

• Proactively call new customers to welcome them to Endurance and thank them for their business
• Verify and confirm pertinent information, including:
• Personal and account details
• Vehicle information
• Current and accurate mileage
• Clearly explain and walk customers through:
• Accessing and using the customer portal
• Payment schedules and due dates
• Contract administrators and finance company information
• The claims process and how to file a claim
• Reinforce key coverage details to ensure customer understanding
• Answer questions with clarity, empathy, and professionalism
• Create a positive, confident first impression of Endurance
• Document call details accurately and thoroughly
• Transfer escalated calls to the appropriate department
• Other duties as assigned or as business needs arise.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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