Weekend Call Confirmer

Job Description

REQUIREMENTS

• Strong communication skills in English, with the ability to clearly articulate information over the phone
• Proven experience in telemarketing, inside sales, or B2B sales environments
• Familiarity with CRM software like Salesforce or similar platforms for managing customer data
• Experience with outbound calling and warm calling approaches to build rapport quickly
• Ability to handle technical sales or technology-related inquiries confidently
• Excellent organizational skills with attention to detail in recording interactions and follow-up actions
• Customer service orientation combined with the ability to manage multiple tasks efficiently

RESPONSIBILITIES

• Make outbound calls to schedule and confirm appointments
• Engage in warm calling techniques to establish rapport and ultimately book appointments
• Utilize CRM software Service Minder to log interactions, manager the calendar, update records, and track confirmation statuses
• Communicate effectively with clients to clarify details, answer questions, and resolve any scheduling conflicts
• Collaborate with internal teams to relay confirmed appointments and share pertinent information
• Apply negotiation skills when discussing appointment times or resolving scheduling issues
• Maintain a professional and positive attitude while providing exceptional customer service throughout each interaction

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Apply by clicking on the “Apply Now” button below!

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