Specialist, Process Management

Specialist

Remote

June 29, 2026

Application ends: September 27, 2026

Job Description

REQUIREMENTS

Demonstrated problem-solver with a continuous improvement mindset.
High technical aptitude, including strong proficiency in Excel.
Proven critical thinker with the ability to analyze complex information and identify patterns.
Strong analytical skills to support data-driven decision-making.
Clear and effective communicator across various audiences.
Customer-focused with a proven ability to build and maintain strong relationships with internal and external stakeholders.
Adaptable and responsive to evolving business needs.
Education: Undergraduate degree in business, mathematics or related field preferred.
License/Certification/Designation: Process-related certifications preferred. Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
Experience: Typically, six or more years of experience in business process design or operations.

RESPONSIBILITIES

Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.
Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.
Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.
Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process.
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.
Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and manages process design project plans.
Serves as subject matter expert on project team involved with development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.
Maintains and operates moderately complex process designs, operational and measurement tools and methods to improve business and/or system processes.
Mentors, educates and trains others on the use of process design techniques, methods and tools.
Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors.
Coordinates activities for a process project team and helps monitor project schedules and costs.