Service Response Center Representative

Job Description

REQUIREMENTS

• High School Diploma or GED.
• Minimum of one (1) year of experience in a high-volume call center or answering service switchboard environment, preferably in a healthcare setting.
• Excellent communication skills, both written and oral, with the ability to interact effectively with staff, patients, and families.
• Proficiency in utilizing the Windows Office Suite and basic Microsoft Word.

RESPONSIBILITIES

• Serve as the first point of contact for the Facilities & Support Services division, handling all incoming calls.
• Create work orders and dispatch appropriate responses via radio.
• Monitor various alarm systems and make overhead announcements as needed.
• Document and log all telephone calls and alarms accurately.
• Dispatch emergency responses by following established procedures, including contacting 911 when necessary.
• Answer and process routine and emergency calls from department staff, providing accurate information.
• Maintain radio contact with crews on site and record information regarding the exact location of situations.
• Follow departmental rules and regulations regarding emergency calls and dispatch crews accordingly.

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