Operations Manager

Job Description

REQUIREMENTS

• Experience: Minimum of 3–5 years of proven experience in an operational management or supervisory role within the cleaning or facility management industry in the UAE.
• Driver’s License: Valid UAE Manual/Automatic Driving License (Mandatory).
• Skills: Strong expertise in workforce scheduling, resource allocation, and field logistics.
• Computer Literacy: Proficient in MS Office (Excel, Word) and ERP/scheduling software for record-keeping and reporting.
• Languages: Excellent communication skills in English (Hindi/Urdu proficiency is a strong advantage for managing field staff).
• Knowledge: Deep familiarity with Dubai routes, traffic patterns, and local municipality health/safety regulations.

RESPONSIBILITES

1. Staff Deployment & Scheduling

• Design and execute daily, weekly, and monthly deployment rosters for cleaning crews across commercial, residential, and corporate sites.
• Manage fleet logistics and transport arrangements to ensure teams arrive on time with complete equipment.
• Handle emergency coverage, last-minute schedule modifications, and peak-demand workforce allocation.

2. Operations & Field Supervision

• Perform regular, unannounced site visits across Dubai to inspect cleaning quality and ensure strict adherence to service level agreements (SLAs).
• Monitor stock levels of cleaning chemicals, machinery, and consumables; control inventory usage to minimize waste.
• Enforce safety protocols, local labor regulations, and health and hygiene standards on all client sites.

3. Record Keeping & Administration

• Maintain comprehensive operational logs, including daily attendance, deployment records, overtime sheets, and site inspection reports.
• Track inventory movement, equipment maintenance schedules, and machinery repair logs.
• Prepare weekly performance and operational cost reports for senior management.

4. Client & Team Management

• Serve as the primary operational point of contact for clients, addressing feedback or service requests promptly.
• Supervise, train, and mentor cleaning supervisors and field staff to maintain high standards of service.
• Conduct performance evaluations and manage team onboardings and site inductions.

Are you interested in this position?

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