Operations Manager

Dubai

August 20, 2026

Application ends: November 17, 2026

Job Description

REQUIREMENTS

Bachelor’s degree in healthcare administration, Business Administration, or related field.
Master’s degree preferred.

Additional certification relevant areas – desirable

RESPONSIBILITES

Hospital Administration Management
- Oversee the overall administration and day-to-day operations of the hospital, ensuring smooth coordination across all departments.
- Support hospital leadership in achieving strategic and operational objectives through effective planning and execution. Participate in long-term strategic planning alongside hospital leadership.
- Monitor financial governance by ensuring appropriate KPIs, budget management, cost control, and identifying opportunities for revenue enhancement through analysis and interpretation of financial and operational data.
- Continuously review operational effectiveness and implement process improvements to enhance patient flow, operational efficiency, and patient satisfaction.
- Champion digital transformation, automation initiatives, and operational excellence across the hospital.
- Prepare operational reports, dashboards, and performance updates for senior management.
Revenue Cycle Management, Billing & Insurance
- Oversee the complete Revenue Cycle Management (RCM) process.
- Supervise cash and insurance billing operations for both Outpatient (OP) and Inpatient (IP) services.
- Ensure timely and accurate billing in accordance with payer guidelines and contractual requirements.
- Supervise insurance approvals, medical coding, claim submissions, resubmissions, payment follow-up, and collection activities.
- Monitor claim rejection trends and implement corrective measures to improve collection efficiency.
- Monitor daily revenue collections and ensure achievement of revenue targets.
- Review monthly revenue projections and analyze financial performance.
- Generate and review doctor-wise revenue, productivity, disconnected bills, pending cash bills, and collection reports.
Medical Records Management
- Supervise the Medical Records Department (MRD) and ensure the accuracy, confidentiality, and completeness of patient records.
- Ensure effective data management processes and compliance with medical record standards.
- Monitor MRD KPIs and implement corrective actions where required.
- Ensure timely submission of DHA Statistical Reports, DARS reports, and other regulatory submissions.
- Operational Resource Management (Should this team report to him?) No
- Oversee hospital scheduling processes to maximize utilization of doctors, staff, facilities, and operational resources.
- Supervise Operation Theatre (OT) scheduling, utilization, and resource optimization.
- Coordinate OT activities with surgeons, nursing teams, and other departments to maximize efficiency.
- Clinical Systems & Information Management
- Oversee implementation, optimization, and utilization of Hospital Information Systems (HIS) and Electronic Medical Records (EMR).
- Coordinate with departments for HIS service additions, billing configuration, pricing updates, and operational support.
- Ensure accurate implementation of services, tariffs, and pricing within hospital systems.
- Collaborate with IT and Operations on system enhancements, upgrades, and digital initiatives.
- Generate administrative and operational KPI reports including admissions, discharges, patient wait times, billing performance, revenue analysis, and operational bottlenecks.
- Analyze and interpret operational and financial data to support business decisions.
- Human Resources Coordination
- Provide operational HR support at the hospital level.
- Coordinate employee onboarding, joining formalities, system access, and operational readiness.
- Supervise attendance management across departments.
- Prepare OT staff overtime calculations and caregiver deployment/utilization reports.
- Coordinate workforce planning, staffing requirements, employee performance matters, and operational manpower requirements with HR.
- Finance Coordination
- Provide operational support to the Finance Department.
- Monitor daily cash collections, cash flow, and petty cash management.
- Prepare doctor revenue-sharing, contractual payments, and incentive calculations in accordance with contractual agreements.
- Generate monthly incentive reports for doctors, PR staff, and contracted personnel.
- Coordinate with Finance to ensure timely payment processing, reconciliations, and financial reporting.
- Compliance & Quality Assurance
- Ensure compliance with UAE healthcare regulations, DHA, DOH, MOHAP requirements, accreditation standards, and hospital policies.
- Conduct regular audits of administrative processes, medical records, billing, and operational functions.
- Monitor departmental KPIs and operational performance indicators.
- Lead quality improvement initiatives that enhance operational efficiency, patient safety, compliance, and patient satisfaction.
Identify operational risks and implement corrective and preventive actions.