Consumer Relations Representative 1

Job Description

REQUIREMENTS

• High School Degree or equivalent.
• Four-year Secondary (College/University) Degree. ASE (Auto Service Excellence) certification.
• 1-2 years of previous contact center experience or related experience is preferred
• Effective problem solving.
• Strong communication skills.
• Working knowledge of contact center metrics, hardware, software & telephony is preferred.

RESPONSIBILITIES

• Deliver exceptional customer service by handling inbound phone calls, email, and written inquiries while maintaining up‑to‑date knowledge of our client, Dunlop, and Kelly products and services.
• Ensure quality and compliance standards by meeting or exceeding Consumer Relations quality guidelines, customer satisfaction metrics, and completing all required training.
• Support business intelligence and documentation efforts by accurately capturing customer interaction data and identifying trends or spikes related to product or service performance.
• Execute program‑compliant resolutions, including authorizing refunds or rebates up to $500, in accordance with Sarbanes‑Oxley and established Consumer Relations policies.

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