Club Administrator

Job Description

REQUIREMENTS

• Good English communication skills, both spoken and written, for customer interaction and on-site coordination.
• Solid understanding of PC hardware, Windows OS and common gaming platforms and software.
• More than 2 Years Prior experience in a customer-facing or hospitality role.
• Ability to handle technical questions related to games, software, and hardware independently.
• Flexible availability — shifts rotate between morning, evening, and night depending on business needs.
• Calm, responsible and service-oriented attitude when working with customers.

Nice to Have

• Personal interest in gaming and the esports industry.
• Russian or Arabic language skills.
• Driving License.

RESPONSIBILITIES

• Greet customers, manage reservations and maintain a positive, orderly atmosphere on-site.
• Provide first-line technical support for gaming PCs, peripherals, consoles, and related hardware.
• Install, update and troubleshoot games, software applications and operating system configurations.
• Diagnose and resolve common hardware issues (RAM, storage, display, networking) and escalate complex faults as needed.
• Assist with the rental service, including delivering and installing equipment for customers
• Support the team in organising and running esports and gaming-related events
• Communicate with clients in person, via Whatsapp, phone calls and other communication channels.
• Monitor customer behaviour and address conduct issues in a professional manner.
• Coordinate with colleagues for smooth shift handovers and consistent service standards.
• Perform routine equipment checks and preventative maintenance.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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