Client Success Manager

Job Description

REQUIREMENTS

• 3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role
• Experience working with U.S.-based clients or companies
• Excellent written and verbal English communication skills
• Strong organization and follow-through across multiple clients, tasks, and conversations
• Comfortable leading client calls and handling client questions professionally
• Strong problem-solving skills and ability to stay calm when issues come up
• High attention to detail with documentation, scheduling, and process management
• Proactive, dependable, and able to take ownership without needing constant reminders
• Comfortable working U.S. daytime hours

Preferred

• Experience in staffing, recruitment, outsourcing, BPO, or remote team management
• Experience supporting SMB clients in the U.S.
• Familiarity with CRM, ATS, project management, or client communication tools
• Experience coordinating interviews, onboarding, or service delivery processes
• Background in operations, executive support, or customer success

RESPONSIBILITIES

Client Onboarding & Handover

• Lead or join onboarding calls after a new client signs, and manage a smooth handover from sales to delivery
• Confirm and document client requirements, expectations, and timelines for the internal team
• Set the tone for a professional, organized client experience from day one

Client Communication & Retention

• Serve as the main point of contact for clients through recruitment, placement, and beyond
• Run regular check-ins and mid-cycle updates on search progress, organize interviews, and next steps
• Answer client questions with clear guidance on process, documentation, and timelines
• Stay proactive after hires are made — flag concerns, expansion opportunities, and risks to the right internal personnel
• Keep clients seeing Integrated Hire as a reliable long-term partner

Problem Resolution & Support

• Spot client concerns early and resolve them quickly, coordinating with recruiters and leadership as needed
• Handle requests around documentation, contracts, and process changes
• Escalate sensitive issues while keeping ownership of the follow-through

Interview & Recruitment Coordination

• Coordinate interview scheduling between clients, candidates, and recruiters
• Monitor client interviews to ensure attendance
• Jump in on scheduling, access, or technical issues in real time so recruiters stay focused
• Collect post-interview feedback and share it clearly with the team

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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