Client Service Representative

Job Description

REQUIREMENTS

• Proficiency in email etiquette

• Proficiency with Microsoft Office & Adobe Acrobat

• Knowledge of basic Microsoft Teams functions

• Zoom basic knowledge

• Preferred knowledge of Front email system but not required

• Preferred knowledge of ReporterBase but not required

• Must be a team-player and have excellent communication skills

• Must have excellent phone etiquette

RESPONSIBILITIES

• Act, along with team members, as a primary point of contact for clients, addressing inquiries via phone, email and portal requests

• Troubleshoot issues, provide solutions, and escalate complex issues to team manager

• Build and maintain strong client relationships, proactively identify opportunities to enhance client experience

• Collaborate with other internal departments to resolve client needs and communicate feedback for continuous improvement

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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