Call Center Representative

Job Description

REQUIREMENTS

• 1 – 3 years of outbound phone sales, telemarketing, or appointment setting experience
• Comfortable making 60 – 80+ outbound dials per day in a structured environment
• Strong verbal communication – clear, confident, and personable on the phone
• Coachable and receptive to feedback; willing to learn and continuously improve
• Positive, resilient attitude – you don’t let rejection derail your focus
• Comfortable with basic social media platforms (Facebook, Nextdoor) for outreach purposes
• Home improvement or construction industry experience is a plus – not required
• Reliable computer, headset, and high-speed internet connection

RESPONSIBILITIES

• Make a high volume of outbound calls daily to warm and cold leads across assigned territories
• Confidently deliver a scripted opening and adapt the conversation based on homeowner responses
• Handle common objections professionally and persistently without becoming confrontational
• Set qualified appointments for in-home consultations with our project consultants
• Confirm and follow up on scheduled appointments to reduce cancellations and no-shows
• Log all call activity, outcomes, and notes accurately in our CRM system
• Participate in local Facebook community groups and neighborhood platforms (Nextdoor, etc.) to generate organic interest and referral leads
• Share promotions, before/after project content, and company updates across social channels on behalf of the brand
• Identify homeowners in online communities who are actively discussing home improvement needs
• Assist in building our online presence by engaging authentically in conversations that create appointment opportunities
• Work standard business hours in your local time zone (MT/PT), with availability extending to at least 5:00 PM your time
• Maintain a quiet, professional home office environment with reliable high-speed internet
• Meet weekly call volume and appointment-set targets as defined by management
• Participate in regular coaching sessions, team check-ins, and performance reviews
• Represent Remodeling Concepts with professionalism, energy, and a customer-first attitude on every call

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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