After Service Supervisor

Job Description

REQUIREMENTS

• Diploma in Mechanical/Automotive or related field.
• Certified Automotive Technician.
• Minimum 5 years of hands-on experience in workshop repair and operations, with at least 2 years in a supervisory capacity.
• BKT (Bus Key Technician) Certification from Volvo Bus Corporation is advantageous.
• Sound technical knowledge in vehicle diagnosis and repair.
• Good communicator in English; Arabic language skills are an advantage.
• Knowledge of technical software.
• Valid UAE Passenger Bus driver’s license is advantageous.

RESPONSIBILITIES

Team Management

• Prepare the team for upcoming jobs and allocate job cards to maximize throughput in a timely manner.
• Ensure quality checks are done on finished jobs by technicians to minimize return jobs and complaints.
• Monitor and improve the competency of team members.
• Accountable for the functioning and repairs of tools/equipment used in the workshop.

Operational Management

• Review pre-order forms to confirm parts requirements and ensure guaranteed solutions.
• Monitor warranty jobs to ensure compliance with warranty guidelines and facilitate smooth processing.
• Review workshop figures to monitor progress of operational targets and prepare reports for management discussions.
• Monitor communication with customers through Service Advisors to enhance customer satisfaction.

Service Efficiency

• Ensure optimum utilization of workshop labor and resources to achieve operational efficiency targets.
• Extend 24×7 service support to customers, including emergency support for breakdowns.
• Handle stringent requirements from customers for vehicle/bus uptime to avoid penalties for delays.

Are you interested in this position?

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