Admissions Representative

Job Description

REQUIREMENTS

• High School diploma or GED required
• Bachelor’s degree in healthcare, psychology, social work, marketing, or related field preferred
• Experience in admissions, healthcare, behavioral health, substance use treatment, customer service, or sales preferred
• Strong phone skills and ability to build rapport quickly
• Excellent organizational and multitasking abilities
• Basic computer proficiency and experience with CRM or ERM systems preferred
• Ability to work evenings, weekends, or on-call shifts as needed

Preferred

• Behavorial health or substance use disorder treatment admissions
• Insurance verification and benefits review
• Call center, healthcare sales, or customer service experience
• Knowledge of HIPAA and patient confidentiality standards

RESPONSIBILITIES

• Answer inbound calls from potential clients, families, referral sources, and healthcare professionals
• Conduct initial phone screenings and gather admission information
• Explain program offerings, levels of care, and admission processes
• Verify insurance benefits and collect necessary documentation
• Coordinate with clinical, nursing, and operations teams to facilitate admissions
• Maintain accurate records within the electronic health records and CRM systems
• Follow up with prospective clients and referral sources
• Assist with census growth and community outreach efforts as needed
• Ensure all interactions are handled with professionalism, empathy, and confidentiality

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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