Patient Support Service Representative

Job Description

REQUIREMENTS

• Multilingual abilities or bilingual proficiency in English and other languages to serve diverse patient populations effectively
• Knowledge of medical terminology to accurately interpret and communicate health-related information
• Excellent communication skills to foster trust and rapport with patients and team members
• Strong computer skills including data entry, electronic health record management, and general office software
• Customer service experience with a focus on empathy, patience, and active listening
• Phone etiquette expertise to handle inquiries professionally while maintaining a positive tone
• Prior medical office experience is a plus but not required; training will be provided for all necessary procedures
• Analysis skills to assess patient needs quickly and provide appropriate support or referrals

RESPONSIBILITIES

• Answer incoming calls promptly with professional phone etiquette, addressing patient inquiries and concerns with clarity and compassion
• Assist patients in scheduling appointments, confirming details, and providing essential information about medical services
• Collect and verify patient information using accurate data entry practices to ensure records are current and complete
• Utilize computer skills to navigate electronic health records systems efficiently and securely
• Communicate medical terminology clearly to patients, ensuring they understand their appointments and instructions
• Support the medical office team by managing correspondence, updating patient files, and handling administrative tasks
• Demonstrate strong analysis skills to identify patient needs and escalate issues appropriately for timely resolution

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