Ticketing Administrator

Job Description

JOB DETAILS

REQUIREMENTS

• Excellent Written Communication Skills.
• Problem-Solving Skills.
• Critical Thinking
• Extreme accuracy and attention to detail
• Ability to Multitask on a PC- rapidly switching between programs
• Strong working knowledge of MS Excel.
• High school diploma, GED, or equivalent
• 1- 3 years of experience in a customer support role

RESPONSIBILITIES

• Respond to user requests via company ticketing platform.
• Communicate via email and phone with end users to collect address details, address issues, and general support
• Generate shipping labels.
• Enter data and communication into the ERP system.
• Continuously monitor and update ticket status.
• Prepare progress reports for management on weekly/monthly/quarterly basis.
• Promptly escalate issues or inconsistencies.
• Other office related duties as needed.

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