IT Systems Administrator

Job Description

REQUIREMENTS

Direct work experience in an IT support capacity, or an appropriate combination of education and relevant experience

Previous experience supporting the Microsoft Office 365 product suite.

Must have experience with Active Directory and Azure AD

Minimum of 2+ years in a similar remote working support role

Prior experience with IT Service Management toolsets (ServiceNow preferred)

Good working knowledge of ticket management and handling escalations

Experience supporting AWS desirable

Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.

Technical knowledge of different network levels: WAN and LAN connectivity, routers, firewalls, and security

Ability to quickly analyze issues and determine the best course of action using available resources.

RESPONSIBILITIES

Directly responsible for resolving end-user IT issues.

Providing one-on-one end-user support and problem resolution via telephone, e-mail, and the IT Service Portal.

Performing in-person, on-site repairs of hardware, printers, and other peripherals as required.

Diagnosing and resolving network issues.

Troubleshooting and escalating deeper and more complex issues.

Assisting hardware and network technicians by troubleshooting software, hardware, and network issues and, where necessary, installing network interface cards, hubs, switches, network cabling, etc.

Participating in adds, moves, and changes to network and systems access, and hardware.

Attending training sessions for end users; creating materials for end users (e.g., FAQ sheets/KB articles)

maintaining asset registers

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