Technical Support Analyst

Job Description

REQUIREMENTS

Help Desk experience supporting proprietary software applications a must!

Strong troubleshooting and critical thinking skills

Strong attention to detail

Excellent customer service skills

SQL Database experience

Excellent verbal and written communication skills

Ability to work independently, but also successfully work on a team and foster a team environment

Ability to take ownership of assignments and customer satisfaction

Ability to successfully manage multiple tasks and priorities daily

Enthusiastic and driven to succeed

Strong desire to learn

Working knowledge of various Windows operating systems

Experience with writing Generative AI prompts and writing scripts (VBScript and JavaScript) preferred

RESPONSIBILITIES

Taking incoming service calls

Working with customers directly

Connecting to customer sites to resolve technical issues related to our proprietary software

Coordinating and delivering current software releases to customers

Answering customer questions

Mentoring co-workers

Maintaining and protecting healthcare data by keeping confidential information

Contributing to team success by accomplishing related results as needed

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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