Substance Use & Mental Health Admissions Coordinator (Virtual)

Job Description

REQUIREMENTS

• 2+ years in behavioral health admissions, substance use treatment, healthcare sales, or a high-volume client-facing role
• Track record of meeting or exceeding conversion or enrollment targets
• CRM proficiency
• Consultative communicator — you listen first, then guide
• Empathetic and steady in emotionally charged conversations
• Highly responsive, self-directed, and accountable in a remote environment

Preferred

• Familiarity with substance use disorder and/or adult mental health treatment settings
• Working knowledge of insurance benefits verification and utilization review processes

RESPONSIBILTIES

• Respond to all new inquiries same day via phone and email
• Conduct consultative intake calls to assess needs, gather information, and determine level of care fit (PHP/IOP)
• Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly
• Meet and exceed individual enrollment targets
• Complete outbound follow-up on warm leads, pending applications, and stalled prospects
• Schedule enrollment appointments with at least 48 hours’ notice; keep team updated on changes
• Coordinate with clinical staff to support smooth transitions from inquiry to admission
• Ensure all enrollment documentation is complete and filed by end of business on enrollment date
• Maintain same-day CRM documentation on all contacts and activity
• Build and maintain referral source relationships over time; document all contacts same day

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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