Organizational Membership Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent
• Two or more years of relevant professional experience (business development, sales, customer success, or other relationship management experience)
• Excellent communication skills, both verbal and written
• Outstanding customer relationship skills
• Outstanding organizational skills
• Self-starter attitude and willingness to “go the extra mile” when developing relationships and providing member services

Preferred

• Four-year degree in related field (business, marketing, communications, etc.)
• Experience with Microsoft Teams platform
• Familiarity with CRM databases, such as Microsoft Dynamics

RESPONSIBILTIES

Organizational Member Relationship Management:

• Foster and sustain long-term relationships with our client’s organizational members and their benefit recipients, ensuring their needs are addressed promptly and effectively.
• Enhance the value of organizational memberships through proactive engagement and support.
• Serve as a primary point of contact for organizational benefit recipients, providing guidance, support, and problem resolution as needed.
• Maintain accurate records for all OM accounts.

Orientation and Onboarding:

• Develop and host orientations and kick off meetings for new organizational members, both live and recorded, to ensure they understand how to maximize their membership benefits.
• Prepare and upload lists of facilities and benefit recipients for new organizational memberships, ensuring that membership database records and dashboards are complete, accurate, and up to date.
• Record and maintain an up-to-date library of how-to videos for organizational members, providing self-service guidance on key topics.

Member Engagement and Communication:

• Suggest content for monthly emails to benefit recipients within organizational memberships, highlighting tools, resources, and upcoming events.
• Suggest weekly content for our client’s OM Champion Community.
• Collaborate with the organizational membership engagement team to develop and implement engagement strategies across various channels.
• Serve as liaison between Organizational Membership and the Membership Engagement Team (MET).

Reporting and Analysis:

• Prepare usage reports for organizational members, summarizing their engagement and interaction with our client’s resources, education, and certification programs, providing insights to the Organizational Membership Manager.

Other Duties

• Perform other duties as needed or as assigned in support of organizational goals.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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