Student Experience Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Strong written and verbal communication skills
• Excellent time management and inbox organization skills
• Previous experience in customer-facing roles preferred
• Must have access to a reliable computer and internet
  • Technology is not provided for this role
• Must successfully complete a background and reference check
• Organized, dependable, and detail-oriented
• A confident communicator who can manage both urgent situations and routine updates
• Experienced in customer service and comfortable with remote work tools (email, Slack, etc.)
• Able to work independently while staying connected to a remote team
• Reliable and ready to support students during a busy time of year
• Bilingual preferred

RESPONSIBILITIES

• Communication & Customer Support
  • Respond to emails, phone calls, and Slack messages in a timely, professional manner
  • Provide helpful and compassionate support to students, families, schools, and district partners
  • Escalate serious issues to Leads and Managers as needed
  • Monitor and respond to emails in the shared transportation inbox
  • Keep inboxes clear—aiming for zero by end of day
  • Collaborate with team members to resolve service concerns quickly and thoughtfully
• Operational Execution
  • Follow daily task checklists and CST processes with accuracy
  • Manage and delegate shared inbox tasks
  • Complete and update assigned tasks in Asana
  • Report 3-day no-shows and execute radio checks as needed
  • Move new requests, changes, and cancellations to the correct routing boards
  • Support accident reporting and emergency identification
  • Proactively communicate when email or Slack backlogs occur
• Professionalism & Teamwork
  • Build strong relationships with district staff, contractors, and school personnel
  • Keep Leads and Managers informed of important or unusual updates
  • Perform additional related duties as assigned

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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