Information Specialist I (Entry-Level)

Job Description

REQUIREMENTS

Minimum 2 years of experience in customer service, information services, or related field.

Basic familiarity with databases or CRM systems.

Strong written and verbal communication

Associate’s degree or equivalent coursework required (Bachelor’s preferred).

RESPONSIBILITIES

Respond to Tier 1 inquiries via phone, email, web forms, and other communication channels.

Provide information using established scripts, FAQs, and reference materials.

Accurately document all customer interactions in CRM systems (e.g., ServiceNow).

Identify and escalate complex or specialized inquiries to senior staff or appropriate personnel.

Maintain familiarity with organizational programs, services, and resources.

Assist customers in navigating systems, accessing resources, and understanding processes.

Support order processing, information requests, and general assistance tasks.

Ensure timely responses and adherence to service standards.

Contribute to updates of FAQs and knowledge base content.

Follow established procedures, protocols, and customer service guidelines.

Are you interested in this position?

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