Sr CRM Account Executive

Job Description

REQUIREMENTS

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Experience in specialist solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
• An understanding of the CRM, CX or CSM solution-related business processes
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Extensive sales experience within complex software or platform solutions
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Able to thrive in a fast paced, growing, deadline driven environment
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Excellent communication and presentation skills
• Regional travel required up to 50%
• Fluency in English

RESPONSIBILITIES

• Oversee worldwide development of assigned account, including development and deployment of territory resources
• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
• Arrange and conduct initial Executive and CxO discussions and position meetings
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing our client’s Customer Industry & Workflows product(s) & solution(s), orchestrating relationships as required.
• Develop a clear roadmap and building capabilities across our clients and our client’s teams to promote an outstanding customer experience
• Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive our client’s Customer & Industry Workflows platform
• Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and our client’s other Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
• In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams

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