Sr. Corporate Travel Consultant

Job Description

JOB DETAILS

REQUIREMENTS

• Able to attend yearly in person training located in Framingham, MA
• Able to work effectively as part of a team
• GDS skills (Sabre preferred)
• Strong communication and customer skills
• Above average geography skills and resources
• Working knowledge of Outlook, Excel and Word
• Problem solving, critical thinking skills
• Must be detailed oriented, great with organization and great follow through
• Customer service experience
• Education and/or Experience:
• Minimum of 5 years Corporate Travel Consultant experience
• PC Skills:
• Internet searching, MS Office, industry tools

RESPONSIBILITIES

• Efficiently and accurately process air, car, limo and rail for both domestic and international travel itineraries, group bookings, and all other travel needs
• Working knowledge and usage of all company supported tools and resources that relate to corporate travel bookings such as but not limited to: GDS; Booking Builder; Groundspan; internal and external rate desks; GDSX; Cirium; omnichannel communication system and online booking tools.
• Adhere to company policies as well as account specific travel policies
• Maintain confidentiality and comply to security and PCI policies
• Interpret fare quotes to include all resources including GDS, internet and consolidators
• Promote account specific and/or company preferred vendors
• Keep current of industry knowledge to include industry and vendor updates, changes and new products
• Understand and maintain established contractual service level agreement goals related to but not limited to response time and quality of work; consistent usage of quality control product; proper usage of profile information
• Maintain benchmark of 250 transactions per month
• Meet annual training requirement hours
• Always provide above and beyond customer service and document value adds
• Always maintain professionalism with clients and co-workers
• Requires a minimal amount of travel

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