Solution Consultant

consultant

Remote

April 2, 2026

Application ends: June 30, 2026

Job Description

REQUIREMENTS

Bachelor’s degree or equivalent work experience required.
Strong customer service skills and ability to build positive relationships with clients and internal partners.
Project planning and organization across multiple priorities, timelines, and stakeholders.
Applicable software applications, including project management tools such as Asana, Workfront, or Smartsheet.
Strong written and verbal communication skills.
Strong aptitude for technical software products and navigating solution-oriented discussions.
Basic knowledge of customer service, retention, and onboarding best practices.
Strong proofreading skills and attention to detail.
Ability to manage multiple projects and deadlines in a fast-paced environment.

RESPONSIBILITIES

Engages with prospects to understand how our client’s programs apply to their Customer and Employee Experience needs.
Reviews contracts, summarizes deliverables, and highlights complexities or customizations throughout the pre- and post-sales process.
Establishes and maintains client relationships throughout the full implementation lifecycle for new clients and expansion launches.
Fosters client relationships by serving as a trusted advisor and consulting on program best practices.
Supports clients in identifying CX success metrics, enabling them to measure ongoing value and business impact.
Designs implementation plans and manages project timelines based on client goals, ensuring milestones remain on schedule and within budget.
Launches SMG programs for new clients and support expansion launch opportunities for existing clients.
Develops solutions to customer complexities by understanding client objectives, business needs, and desired outcomes.
Refines onboarding approaches to optimize speed to market and maximize value realization.
Maintains current knowledge of SMG best practices and solutions and clearly articulate business value to clients.
Becomes an expert on SMG solutions and quickly learn to demonstrate and communicate the value of the platform.
Applies learnings and innovations from customer engagements to guide account teams and improve the experience for all customers.
Leverages AI tools and technologies, where appropriate and in alignment with AI acceptable use policy, to improve workflows, increase efficiency, and enhance the quality and speed of work.