Service Coordinator

Job Description

REQUIREMENTS

• High School Diploma/GED
• 3+ years’ experience working in a customer service-oriented role
• Preference: Associate’s degree
• Preference: Experience with Salesforce
• Ability to learn Enterprise Resource Planning and Customer Relationship Management software
• Ability to prioritize and change priorities as needed.
• Must have a proven “customer-centric” focus; understand customer service, and the value of creating a positive experience for the customer.
• Must have strong interpersonal, written, grammar, and verbal communication skills.
• Must have experience with Microsoft Office Suite, including Word and Excel.
• Must have knowledge of business, administrative, clerical procedures, and systems.

RESPONSIBILITIES

• Accurately and confidentially manages all customer service information.
• Work is professional, timely, and of good quality.
• Balance day-to-day process work with pro-active outreach to current and new customers in offering various services.
• Manage competing priorities and meet customer expectations.
• Collaborate effectively with both those external and internal to Kinetico.
• Appropriate assessment of customer service needs and selection of best solution from established procedures.

Are you interested in this position?

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