Scheduling Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• Prior experience in tourism, hospitality, scheduling, or administrative support roles is preferred
• Familiarity with reservation and booking systems such as FareHarbor, Peek Pro, Rezdy, or similar platforms is highly desirable
• Strong customer service skills with the ability to communicate clearly and professionally with guests and team members
• Excellent organizational skills with the ability to manage multiple schedules simultaneously
• Strong computer skills, including proficiency in Microsoft Office or Google Workspace and multi-line phone systems
• Ability to work in a fast-paced, seasonal environment while maintaining attention to detail
• Flexibility to work weekends, holidays, and peak tourism seasons
• Bilingual abilities are a plus to support a diverse guest base
• Previous experience in front desk operations, reservations, or tour coordination is an advantage

RESPONSIBILITIES

• Schedule tours, activities, and reservations accurately using booking and reservation systems such as FareHarbor, Peek Pro, Rezdy, or similar platforms
• Manage booking changes, cancellations, and reschedules to optimize daily operations and resource availability
• Coordinate schedules for guides, drivers, equipment, and vehicles to ensure proper coverage
• Communicate scheduling details and updates with staff, vendors, and guests in a timely and professional manner
• Review and update reservation records, ensuring accuracy and proper documentation
• Assist with front desk and guest support duties, including answering multi-line phones, responding to emails, and assisting walk-in guests
• Maintain accurate documentation of bookings, payments, waivers, and guest notes
• Monitor daily tour operations and make real-time scheduling adjustments as needed
• Support billing and payment processes by verifying reservations, processing refunds or adjustments, and ensuring accurate records
• Utilize computer systems such as Microsoft Office, Google Workspace, POS systems, and booking software for data entry and record keeping
• Handle general administrative tasks including filing, organizing records, and maintaining efficient office workflows
• Ensure company policies and safety procedures are followed during scheduling and operations

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