Association Solutions Coordinator

Job Description

REQUIREMENTS

• AA or Bachelor’s degree or equivalent;
• At least three years’ experience in an electronic customer service environment
• Excellent communication skills (written & oral)

PREFERRED

• Experience or interest in membership associations, public charities, accreditation services and events management a plus

SPECIFIC TECHNICAL SKILLS

• Experience with complex customer service systems or Association Management Systems preferred
• Technical proficiency with Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint), general computing skills, and familiarity with databases

RESPONSIBILITIES

GOVERNANCE SUPPORT

• Work alongside the Executive Director and provide support to the assigned committees and ensure the chair is organized and has the information they need to effectively lead
• Provide oversight and project management for the governance timeline of the association that includes: awards, scholarships, elections, activity reports, business meeting, committee appointments and board meetings.

MEMBERSHIP SERVICES

• Work alongside the Director of Communities and serve as primary customer service for the association
• Answer questions regarding member benefits, membership categories, and application process; identify any reported “roadblocks” or process problems
• Support membership renewal cycles and address day-to-day phone and email member inquiries and requests, including updating member profiles, revising invoices, membership status, receipt of payment, and MLA W-9 forms
• Process any manual membership payments in a timely fashion
• Monitor, triage and answer the membership email box

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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