Scheduling Coordinator

Job Description

REQUIREMENTS

High school diploma or equivalent

1-year customer service experience

Must possess good organizational skills

Strong multi-tasking abilities in a fast-paced environment

Excellent written and verbal communication skills

Proficient with MS Office and office equipment

RESPONSIBILITIES

Client Service

• Coordinate scheduling assignments between signing agent, borrower, and clients
• Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
• Follow client-specific scripting call dialogue
• Meet company production, fee, and turn time standards as set forth by department Manager
• Monitor incoming scheduling emails
• Complete requests for reschedules and cancellations
• Establish and maintain relationships with signing vendors and clients
• Address vendor payment questions/issues as necessary
• Communicate openly and respectfully with clients, team members, and leaders
• Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule
• Maintain open communication with closing team members and post-closing auditors
• Track and report daily work to team leader
• Answer incoming phone calls that roll to Vendor Hotline queue
• Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches
• Cross train in Vendor Management and Signing Only to provide coverage during peak times

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