Sales Administrator

Job Description

REQUIREMENTS

• 4 years in professional sales administration a High school diploma (Business Administration degree is highly preferred)
• Must be proficient in MS Office, CRM software tools, and ERP systems
• Strong communication, organizational, and problem-solving skills
• Possess attention to detail, ability to multitask, and handle confidential data

RESPONSIBILITIES

• Sales Support: Assist sales teams with daily tasks, including preparing quotes, proposals, and presentations. Schedule meetings, manage calendars, and handle communications (emails, calls). Maintain and update sales collateral and digital resources.
• Order Processing & Logistics: Process orders accurately, and coordinate with logistics for timely delivery. Generate invoices, track payments, and resolve order discrepancies.
• Customer Service: Address customer inquiries via phone/email, ensuring prompt resolution. Manage CRM records, handle complaints, and identify upselling opportunities.
• Data Management & Reporting: Update CRM and ERP systems, ensuring data accuracy. Generate sales reports (weekly/monthly), track KPIs (conversion rates, revenue), and assist in forecasting.
• Administrative Duties: Maintain digital/physical files, prepare contracts, and ensure compliance with policies. Collaborate with finance, marketing, and logistics teams. Support onboarding new sales staff and organize team training.

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