Remote Dispatch Coordinator

Job Description

REQUIREMENTS

• Friendly, compassionate, and customer-focused
• Highly organized with exceptional attention to detail
• An excellent communicator with outstanding phone etiquette
• Comfortable multitasking in a fast-paced environment
• Tech-savvy and able to quickly learn scheduling and dispatch software
• Self-motivated and capable of working independently in a remote environment
• Reliable, dependable, and committed to delivering exceptional customer service

Preferred Qualifications

• 
  Previous dispatching, scheduling, customer service, call center, or administrative experience
• Experience in Restoration, construction or plumbing a plus
• Experience working remotely is a plus
• Proficient with Microsoft Office and comfortable learning new software platforms

RESPONSIBILITIES

• Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.
• Gather accurate information to ensure the right crews are dispatched quickly and efficiently.
• Schedule emergency response and restoration services using our job management software.
• Coordinate daily technician schedules and make real-time adjustments as priorities change.
• Follow up with customers throughout the restoration process to provide updates and exceptional service.
• Maintain detailed and accurate job documentation and data entry.
• Handle general customer inquiries, past service requests, and routine office communications.
• Collaborate remotely with our Operations, Business Development, and Production teams to ensure a seamless customer experience.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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