Remote Customer Service Representative

Job Description

JOB DETAILS

REQUIREMENTS

• Prior experience in customer service, preferably in a high call volume environment
• Excellent verbal and written communication skills with a professional, friendly phone presence
• Experience with Shopify is strongly preferred
• Familiarity with CRM platforms and customer support tools
• Highly organized, reliable, and able to multitask effectively
• A genuine interest in helping customers and representing the Recovery for Athletes brand
• Experience in e-commerce, fitness, or wellness industries is a plus (but not required)

RESPONSIBILITIES

• Handle high call volume inbound customer service inquiries with professionalism and confidence
• Assist customers via phone, email, and chat with orders, product questions, shipping updates, and post-purchase support
• Deliver an exceptional customer experience focused on customer happiness, education, and retention
• Manage orders and customer data within Shopify
• Document and track customer interactions using CRM systems
• Collaborate with internal teams to resolve issues efficiently and accurately
• Maintain a calm, friendly, and solution-oriented approach during busy periods

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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