Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent required.
• College experience and/or two-year degree preferred.
• Strong service mentality – dedicated to satisfying the customer
• Strong oral and written communication skills
• Attention to details accurate
• Ability to meet deadlines in a fast-paced environment
• Solid organizational skills with the ability to manage multiple tasks at once
• Exceptional math skills
• Product knowledge
• Order entry and computer skills – Microsoft Word/Excel/Outlook and Lotus Notes
• Self-motivated
• Team oriented

RESPONSIBILITIES

• Effectively communicates with customers team service agents and management.
• Serves as key interface to our client’s customers in responding to customer inquiries including but not limited to order status product information claims/returns order processing account status and sales program.
• Assesses customer-related problems or issues to develop and implement appropriate resolution; responds to consumer and customer inquiries with due diligence
• Responds promptly to customer requests claims resolution order update and order confirmations investigate requests for no charge replacement items.
• Interacts appropriately with all our client’s departments to resolves issues.
• Shows proficiency and high level of expertise with all business systems as they pertain to this organization.
• Answers incoming calls according to department standards and provides appropriate and timely customer feedback.
• Processes product returns credits bills.
• Provides order entry for multiple brands.
• Ensures familiarity with the full breadth of products from stock to custom.
• Use knowledge of all aspects of customer service functions to successfully maintain daily account responsibilities.
• Excellent phone and order entry skills.
• Excellent understanding of basic product knowledge.
• Self-development/continuous education- develops with Supervisor.
• Maintain knowledge of new products and product changes.
• Processing and maintenance of orders outside of normal processes to meet customer or system requirements.
• Maintain customer account information process and procedure documentation as well as training role backups.

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