Production Support Representative

Job Description

REQUIREMENTS

• High School Diploma / GED
• Must be 18 years of age OR older
• 6+ months of customer service experience
• 6+ months of analyzing large data sheets and identifying outliers
• 6+ months of Microsoft Word (create correspondence and work within templates), and Microsoft Outlook (email and calendar management)
• Intermediate Microsoft Excel experience (Pivot Tables, V-Lookup, and ability to create reports)
• Ability to work Monday – Friday, 08:00AM – 05:00PM EST

Preferred :

• 6+ months of experience working with third party vendors or external clients
• Medical record retrieval or Medical Risk Audit experience

RESPONSIBILITES

• Identify potential partners and establish new partner relationships.
• Sustain and improve long-standing relationships with current partners.
• Document and evaluate current partner process and identify ways to improve retrieval rates.
• Collaborate with internal team to ensure partner invoicing is current and accurate.
• Conduct regular meetings with partners to review retrieval progress and timely resolve retrieval roadblocks.
• Engage with partners consistently to ensure expected retrieval results.
• Prepare and maintain weekly reporting on retrieval progress.
• Escalate process gaps to management.
• Maintain a working knowledge of department policies, procedures, standards, and workflow.
• May be assigned other duties.

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