IT Field Services Rep II

Job Description

REQUIREMENTS

• Associate’s degree in information technology, supply chain, business administration, and / or related field
• Two (2) years of experience in IT asset management, device lifecycle operations, or logistics
• Familiarity with repair processes, warranty management, and vendor coordination
• Knowledge of inventory management systems and asset tracking practices
• Understanding of IT governance, compliance, and lifecycle management standards
• Experience with collaboration and ticketing tools such as ServiceNow preferred
• Strong organizational and problem-solving skills
• Organizational skills to manage inventory, repair processes, and distribution activities
• Collaboration and communication skills to work with IT teams, vendors, and logistics partners
• Attention to detail to ensure accurate tracking and compliance with standards
• Problem-solving skills to optimize repair workflows and distribution efficiency
• Ability to lift/carry IT equipment varying weights several times a week, to lift equipment weighing approximately 75 pounds
• Job Conditions:

RESPONSIBILITES

• Coordinate device repair activities including vendor warranty claims and internal service processes
• Manage inventory of end user devices, peripherals, and replacement parts
• Oversee device distribution to ensure timely fulfillment of user requests
• Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards
• Document repair workflows, distribution activities, and asset tracking information
• Support compliance reviews, audits, and lifecycle reporting for end user devices
• Provides technical support to Business partners, peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.
• Escalate complex or unresolved issues to Support Services Level 2/
• or engineering/App Dev teams
• Perform other duties as assigned
• Comply with all applicable laws/regulations, as well as company policies/procedure

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