Production Support Analyst 1

Job Description

REQUIREMENTS

• Excellent verbal and written communication skills
• Attention to detail
• Proficiency with Microsoft 365 suite
• Critical thinking / Problem solving
• Experience with various ERP or CRM applications a plus
• Previous experience using Aspire or ComputerEase preferred

RESPONSIBILITIES

• Develop an extensive working knowledge of our Production Software system.
• Troubleshoot issues reported by end-users and provide solutions.
• Assist with the configuration of Production Software, as well as updating settings, services, items, etc. as needed.
• Assist with analysis of raw data from various sources to ensure compliance with established data standards.
• Provide software training using a variety of delivery methods including web-based and onsite training.
• Develop training materials for Production Software implementation.
• Participate in the branch implementations, providing effective training to maximize use of the software.

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