Product Support Associate

Associate
Remote
March 23, 2026

Job Description

REQUIREMENTS

  • 1–3 years of experience in product support, customer service, event technology, or related environments
  • Strong communication skills with the ability to clearly explain workflows and processes
  • Comfort learning software tools and following established SOPs
  • Strong attention to detail and ability to manage multiple tasks simultaneously
  • Ability to collaborate cross‑functionally and escalate issues appropriately
  • Ability to travel domestically and internationally as required
  • Must be able to safely lift, move, and store equipment weighing up to 65 pounds, with or without reasonable accommodation
  • Must be able to successfully pass a background check, as required by certain clients
  • Must be able to pass a background check

Nice‑to‑Have Experience

  • Experience supporting SaaS platforms or mobile applications
  • CRM, ticketing, or registration system experience
  • Event production or onsite technical support experience

RESPONSIBILITIES

Platform Support (Registration & Mobile App)

  • Configure and prepare registration and mobile app builds for white‑glove client delivery
  • Support attendee workflows including registration setup, check‑in, badge printing, validation, and mobile app navigation
  • Configure mobile app content, engagement tools, and live activations
  • Assist internal production teams during live registration and mobile app execution

Testing & Readiness Support

  • Execute UAT test cases for registration and mobile app updates
  • Document findings, capture usability feedback, and escalate issues per SOPs
  • Support platform readiness prior to client launch and live events

Training & Documentation

  • Support client onboarding and training sessions for both platforms
  • Maintain SOPs, templates, guides, and knowledge‑base content
  • Ensure documentation remains accurate and aligned with product updates

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