Planner – Retail Services

Job Description

REQUIREMENTS

• High school graduate, Associate’s Degree or higher preferred.
• Knowledge of Company products and sales policies and procedures.
• Customer service and data entry experience preferred.
• Must be proficient with Excel
• Excellent communications and public relations skills.
• Proficient with PC, Office software applications, calculator, and office equipment.

RESPONSIBILITIES

• Assumes responsibility for the accurate entry of customer commits, bulks and contracts.
  • Acknowledges all Customer commits. Verifies pricing, styles, colors, case packs, graphics & teams. Notifies sales associates of anticipated availability and container tracking.
  • Processes colorways, order review, bulk uploads (including licensing samples, ad samples & imaging bulks).
  • Maintains files, including master file and standing order files, material determination, UPC databases (both Kerp and customer specific file maintenance).
  • Researches and resolves problems with orders, working closely with Customer Service, Sales and Data Foundations groups.
  • Sends sample shipments to customers and sales. Works with Customer Service when allocation of product is in short supply (substitutions).
• Assumes responsibility for effectively performing miscellaneous retail services functions.
  • Assists Sales with set ups and processing new customers. Sends literature and/or price lists (cads, colorways and product samples).
  • Maintains daily activities and updates manager.
• Assumes responsibility for establishing and maintaining professional working relations with customers.
  • Resolves questions, requests, and problems promptly and courteously.
  • Keeps sales associates informed of status of their orders and accounts.
  • Politely obtains and conveys information as needed.
  • Maintains the Company’s professional reputation.
  • Provides superior customer service.
• Assumes responsibility for establishing and maintaining effective working relations, communication, and coordination with Company personnel and management.
  • Assists and supports area personnel as needed.
  • Coordinates with the Accounting Department.
  • Keeps management informed of area activities and of any significant problems.
  • Attends and participates in meetings as required.

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