Patient Engagement Specialist III

Job Description

REQUIREMENTS

• High School Diploma or GED required.
• Associates or Bachelors degree in a health related field a plus.
• Two (2) plus years of customer service, sales, or direct patient-facing experience.
• Experience working with the senior population in home health, clinics, or other health service setting (Preferred)
• Experience to thrive in a fully virtual environment (Preferred)
• Or equivalent combination of education and/or experience.
• Empathy, patience, and passion for delivering a phenomenal patient experience
• Exceptional written, verbal and interpersonal communication skills
• EHR/CMR experience (Preferred)
• Highly personable, social telephone manner
• Able to inform, reassure, and roll with resistance as needed
• Work effectively with minimum supervision
• Work well in a team environment
• Ability to thrive in a fully virtual environment.

RESPONSIBILITIES

• Informs, promotes, and excites patients about organizational programs, which includes helping patients understand the process, answering questions, and completing administrative tasks to complete enrollment.
• Completes virtual outreach patients referred to Higi’s programs from partnering providers or organizations.
• Processes patient information into infrastructure and workflow tooling (i.e. EHR) accurately and efficiently.
• Coordinates all aspects of patient enrollment, including eligibility determination, scheduling with Higi’s clinical team members, and device ordering.
• Demonstrates a professional attitude, sound judgment, and empathy in all interactions with patients, caregivers, and other internal/external healthcare team members.
• Acts an integral part of a team of passionate healthcare experts spearheading the development of innovative, low risk/high benefit programs to keep patients healthy, happy, and out of the hospital!

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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