Onboarding Specialist

Specialist

Remote

June 25, 2026

Application ends: September 23, 2026

REQUIREMENTS

Excellent communicator with strong written and verbal English skills.
Comfortable speaking with creators through TikTok DMs, email, Discord, and live interactions.
Comfortable participating in live streams (camera participation is not required).
Strong customer service mindset with a passion for helping others succeed.
Highly organized and able to manage multiple conversations and applications simultaneously.
Detail-oriented and capable of accurately tracking creator progress.
Self-motivated, dependable, and able to work independently.
Comfortable working in a fast-paced environment where creators are being onboarded in real time.
Able to learn new platforms and systems quickly.
Located in a Central or Mountain Time Zone region (Utah or similar preferred) for easy team communication and event support.

Preferred

Experience using TikTok, TikTok LIVE, or TikTok Backstage.
Experience in onboarding, customer support, customer success, community management, or creator support.
Experience working with influencers, content creators, or social media communities.
Familiarity with Discord, Google Workspace, and CRM systems.
Understanding of creator monetization and the live streaming industry.

RESPONSIBILITIES

Guide creators through the entire onboarding journey, from recruitment live streams on TikTok to becoming fully activated creators within the Blu Pro platform.
Serve as the primary point of contact for creators moving through the recruitment funnel.
Process incoming creator applications through TikTok Backstage and internal systems.
Work alongside recruiters during live recruitment events to review and process applications in real time.
Conduct creator trials when required and help creators complete agency requirements.
Communicate with creators through TikTok DMs, email, Discord, and other communication channels.
Answer creator questions regarding onboarding requirements, agency benefits, and next steps.
Follow up with creators who have incomplete applications or onboarding tasks.
Maintain accurate creator records and onboarding documentation.
Ensure creators successfully transition from TikTok applicant to active blu creator.
Escalate technical issues or creator concerns to the appropriate team members.
Report directly to the Head of Operations and maintain regular communication regarding onboarding performance and creator activation goals.
Attend one weekly team meeting and be available during core hours between 11 AM and 3 PM Central Time.