Patient Engagement Specialist

Job Description

REQUIREMENTS

• 1-3 years of customer support experience
• Preferred 1+ years of healthcare experience
• Tech support background
• Experience with Android and Apple operating systems
• Excellent verbal communication skills
• Excellent writing skills
• Patient scheduling
• Excellent attention to detail
• Organized; strong ability to prioritize work appropriately and manage time
• Patient Retention and Outreach
• Quiet workspace with consistent, high-speed internet access
• Reliable computer with headphones/headset if needed
• Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)

RESPONSIBILITIES

• Schedule patient sessions and provide reminders about upcoming sessions
• Complete task tickets as assigned to ensure patient schedules are accurate
• Outreach patients at risk for churn in the program.
• Help identify engagement strategies for patients throughout their program journey with our client.

• Communicate with providers and other care team members about patient scheduling delays or changes
• Engage with patients using chat system, email, video conference, and phone
• Educate patient about program offerings and use of our client’s app
• Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from our client’s issued device or the patient’s personal device
• Collect regular feedback from patients and share insights with the Operations Team

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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