Patient Care Coordinator

Job Description

REQUIREMENTS

• High school graduate or GED
• 1+ years of related work experience including data entry
• 1+ years experience in navigating Internet tools such as Google Maps and Map Quest
• 1+ years working knowledge of medical office procedures and medical terminology.
• 1+ years and customer service skills required
• Basic level of understanding with Microsoft Office applications to include Excel, Word, and Outlook
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

RESPONSIBILITIES

• Answers phones and schedules screening appointments for patients and providers using the scheduling system.
• Supports outbound patient follow‑up calls, including return calls, appointment reminders, and rescheduling as needed.
• Schedules patient visits in accordance with established access‑to‑care standards, including post‑discharge appointment timeframes.
• Maintains accuracy of scheduled appointments, ensuring correct visit type, facility type, and patient eligibility are reflected in the system.
• Assists with day‑to‑day maintenance of provider schedules, including administrative blocks, PTO, meetings, and training sessions.
• Coordinates rescheduling efforts related to provider availability changes, cancellations, or operational needs.
• Follows up on patient no‑shows and missed appointments to support continuity of care.
• Monitors shared team inboxes and task queues, routing messages, requests, and documentation to the appropriate internal teams according to established workflows.
• Processes referrals and confirms receipt to ensure documentation is complete, accurate, and appropriately routed.
• Requests and manages medical records electronically in compliance with organizational policies and regulatory requirements.
• Conducts patient outreach in accordance with established protocols for patients who are difficult to contact or unable to be reached.
• Documents work clearly and accurately in the EMR and other systems in accordance with Care Coach Connect policies and procedures.
• Demonstrates professionalism, courtesy, and sensitivity when interacting with patients, caregivers, providers, and staff in a virtual environment.
• Adheres to written protocols and procedures and supports quality, efficiency, and patient satisfaction initiatives.
• Performs other related duties assigned, consistent with the scope of the role.

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