Patient Access & Referral Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent required
• Medical Administrative Assistant certification or related healthcare administrative training preferred
• Minimum of two years of healthcare administrative experience
• Experience with patient scheduling, referrals, medical records, or healthcare call center operations preferred
• Experience working within an electronic medical record (EMR) system preferred
• Knowledge of medical terminology and healthcare office operations
• Excellent communication, customer service, organizational, and time-management skills
• Ability to manage multiple priorities while supporting patients and providers across multiple clinic locations

RESPONSIBILITIES

• Serve as a primary point of contact for patients, providers, and external healthcare partners
• Answer incoming calls and assist patients with scheduling, rescheduling, and appointment management
• Coordinate specialty, diagnostic, and ancillary referrals while tracking completion
• Conduct patient outreach regarding appointments, referrals, lab results, medical records, and care coordination
• Receive, process, and maintain medical records and clinical documentation within the electronic medical record (EMR)
• Support patient registration, demographic updates, and insurance information
• Assist providers and clinic teams with daily administrative support
• Deliver exceptional customer service while maintaining accuracy, confidentiality, and HIPAA compliance

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