Overseas Operations Manager (P2P)

Job Description

REQUIREMENTS

• 5+ years of experience in platform operations; crypto / Web3 experience strongly preferred
• Minimum 2–3 years of hands-on P2P operations experience in overseas markets
• Experience at major exchanges
• Strong understanding of:
  • P2P liquidity dynamics and spread formation
  • Regional payment systems (bank transfers, local e-wallets, alternative rails)
• Proven ability to adapt operational strategy based on market and competitive changes
• Strong analytical skills with data-driven decision-making capability
• Excellent cross-functional collaboration skills
• Fluent in English;
  

Preferred

• Experience managing regional teams, community contributors, or local operators
• Strong understanding of overseas P2P fraud patterns and payment risks
• Ability to independently articulate structural differences between regional P2P markets

RESPONSIBILITES

Market Expansion & Growth Strategy

• Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth
• Monitor regional regulatory developments and assess their impact on P2P business models
• Continuously adjust market strategy based on competitive landscape and market shifts
  
  

P2P Merchant & Ecosystem Management

• Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures
• Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness
• Improve completion rate, trading efficiency, and dispute resolution performance
• Develop structured management frameworks for regional merchant operations
  
  

Operational Optimization & Cross-Functional Collaboration

• Collaborate with Product and Engineering teams to enhance P2P transaction workflows and feature design
• Provide structured feedback on product gaps, user pain points, and regional behavioral differences
• Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling
  
  

Data Monitoring & Competitive Intelligence

• Monitor core P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate)
• Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns
• Track competitor strategies (pricing, incentives, merchant policies, risk models) and propose strategic responses

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