Order Support Specialist

Job Description

REQUIREMENTS

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Previous experience in customer service, order processing, administrative support, or operations support preferred.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office, Google Workspace, CRM systems, and data entry tools.
• Ability to work independently in a remote environment while meeting deadlines.
• Strong problem-solving skills and attention to detail.
• Reliable internet connection and dedicated remote workspace required.

Preferred

• Experience in healthcare, medical administration, or behavioral health support environments.
• Familiarity with customer support software, EHR systems, or workflow management platforms.
• Bilingual candidates are encouraged to apply.

RESPONSIBILITIES

• Process and monitor customer and client orders accurately and efficiently.
• Respond to inquiries regarding orders, account updates, billing, and service requests.
• Maintain accurate documentation and update internal systems and databases.
• Coordinate with internal departments to resolve order issues and ensure timely completion.
• Track order status and provide updates to customers and team members.
• Assist with data entry, reporting, and administrative support tasks.
• Handle customer concerns professionally and escalate complex issues when necessary.
• Maintain confidentiality and comply with HIPAA and company policies when applicable.
• Support remote operational workflows and additional administrative tasks as assigned.

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