Onboarding Coordinator

Job Description

REQUIREMENTS

• Bachelor’s degree in Sports Management, Business, Communications, or related field or 3+ years of related experience as a league operator or owner, or sports director at a national organization
• 1-2 years working directly with youth sports leagues, recreational programs, club operations, or community sports organizations
• Prior experience managing customer relationships in a service-oriented environment (sports management, education, SaaS, or franchise support)
• Hands-on involvement in planning, coordinating, or executing sports events, camps, or tournaments
• Understanding of the lifecycle of a youth sports season (registration, scheduling, equipment, gameplay)
• Excellent communication skills with ability to provide proactive updates and guidance via multiple channels
• Strong organizational and problem-solving abilities
• Experience working cross-functionally across multiple departments
• Customer service excellence
• Strong data management and documentation skills
• Experience using CRM tools such as Salesforce (preferred)
• Passion for youth sports and expanding access to sporting opportunities

RESPONSIBILITIES

• Act as the main point of contact for assigned new League Operators from the time they sign their operating agreement through the placement of their first league order.
• Conduct regular communication with operators via phone, email, and text to provide proactive updates, guidance, and support.
• Follow established onboarding workflows to guide operators through each stage of setup, identifying when additional support or touchpoints are needed.
• Assess operator readiness and determine the level of support required for each operator to successfully run their first season.
• Ensure operators maintain program compliance and adhere to RCX standards throughout the onboarding process.
• Maintain accurate records and notes in Salesforce, documenting progress, key decisions, and challenges to support seamless handoff to long-term Account Managers after season one.
• Assist the onboarding team with reporting and troubleshooting operational, logistical, and system-related issues impacting assigned accounts during onboarding.
• Identify, track, and report pain points or roadblocks that may hinder operator success, collaborating with internal teams to assist in developing solutions and process improvements.
• Partner cross-functionally with League Success, Fulfillment, and Technology teams to ensure a coordinated and efficient onboarding experience
• Support data-driven decision-making by contributing insights and feedback from onboarding experiences to improve future processes and training materials.

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