Coordinator, Program Operations

Coordinator

Remote

June 30, 2026

Application ends: September 28, 2026

Job Description

REQUIREMENTS

Bachelor’s Degree preferred or equivalent experience
Organized professional with 1-2 years relevant experience
Pro-active, motivated individual who is results-oriented
Experience in a fast-paced business environment with the ability to manage multiple or competing priorities and meet tight deadlines.
Strong relationship management skills with a focus on proactively identifying and resolving issues in collaboration with internal and external stakeholders.
Analytical skills and high attention to detail is essential
Excellent verbal/written communications, interpersonal, and problem solving skills
Ability to work collaboratively in a multi-functional team environment
Strong system skills; comfortable in a complex environment

RESPONSIBILITIES

Serve as a key resource, supporting multiple Operations Managers on up to 25 program itineraries, spanning diverse product lines and program types.
Manage and balance multiple timelines and deadlines simultaneously, ensuring accuracy, organization, and timely delivery of program needs.
Independently manage the coordination and confirmation of program logistics, including hotel accommodations, field trips, transfers, meals, special needs and additional program staff for 25+ assigned programs.
Support the negotiation and vendor management of contracts and agreements for services, adhering to each program and vendor budget.
Independently respond to complex customer service requests with clear and timely communication, addressing program questions and special requests. Focus on providing effective solutions while supporting and encouraging participant enrollments.
Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines
Independently assess and resolve program issues by reviewing, troubleshooting, triaging, and implementing necessary changes before and during program execution; exercise sound judgment to determine when to escalate complex situations.
Assist on pre-program briefings with on-site program staff
Post program review and reconciliation of financial details and invoices for vendors, staff and other program expenses
Work closely with the Program Administration and Program Services teams to ensure the materials and reports are created and distributed on time and with the highest level of accuracy.
Develop comprehensive knowledge of program content and destinations to serve as a go-to resource for assigned regions.
Will be required to attend and work on certain programs related to the position
Ability to manage and maintain work in multiple systems
Moderate travel and some evening and weekend work required
Additional duties assigned