Onboarding Analyst

Job Description

REQUIREMENTS

• Fluent in English, with excellent written and verbal communication skills.
• Minimum 2 years’ experience in KYC onboarding within the payments, fintech, banking, or foreign exchange (FX) industry.
• Familiarity with customer onboarding requirements across multiple jurisdictions, particularly the EU and US.
• Strong understanding of KYC, AML, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) requirements for individual customers.
• Proven experience conducting customer screening, including Sanctions, Politically Exposed Persons (PEPs), and Adverse Media checks, with the ability to assess results and manage escalations appropriately.
• Strong analytical and investigative skills, with the ability to identify potential risks, make sound risk-based decisions, and escalate complex cases where required.
• Experience working within a regulated financial services environment and maintaining compliance with internal policies and applicable regulatory requirements.
• Hands-on experience using Sumsub or similar CRM/case management tools for customer onboarding and workflow management.
• Excellent attention to detail, organisational skills, and the ability to manage multiple onboarding cases simultaneously while maintaining high standards of accuracy and compliance.
• Ability to work effectively in a fast-paced, high-growth environment, managing competing priorities and meeting service level agreements (SLAs).
  

Nice to have:

• Experience supporting Know Your Business (KYB) onboarding, including reviewing business documentation, identifying Ultimate Beneficial Owners (UBOs), and understanding corporate ownership structures.

RESPONSIBILITES

• Manage the onboarding and due diligence process for the Company’s Individual (Consumer) clients, ensuring adherence to best practices in KYC, compliance, and risk management.
• Oversee the end-to-end Individual (Consumer) customer application process, including the collection, review, and verification of all required documentation.
• Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), where required, in line with internal policies and regulatory requirements.
• Perform screening and due diligence checks, including Sanctions, Politically Exposed Persons (PEPs), and Adverse Media screening, investigating and resolving any potential matches or alerts.
• Conduct PEP risk assessments and make informed recommendations regarding escalations in accordance with internal policies and risk appetite.
• Ensure compliance with all applicable laws, regulations, internal policies, and industry best practices throughout the customer onboarding lifecycle.
• Make risk-based decisions on customer applications, determining when additional information, further investigation, or escalation is required, and follow through with appropriate actions.
• Maintain accurate and complete customer records, ensuring all KYC documentation is up to date and audit-ready.
• Identify and suggest improvements to onboarding processes to enhance efficiency, compliance, and customer experience.

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